Every site in one feed
Stores, maps, marketplaces and B2B review sites side by side, filterable by site, rating, product and location.
PlatformReview Monitoring
Every star rating about you, read in one place and scored one way.
App stores, maps, marketplaces and B2B review sites, pulled into the same engine that reads your press and social. A one-star wave after an app update and a slow slide on Google Maps show up as signals you can act on, not as fourteen separate logins.
14Review sites in one feed
1 engineSame scoring as press and social
Per-siteIts own rating baseline
A new app version ships at 6pm. By morning, the one-star reviews have a pattern.
Most teams find out when the average rating drops a tenth of a point. Here is what the night before that looks like.
1 / 6
- 18:00
The release goes live
Version 4.2 rolls out on both stores. Nothing looks wrong on the dashboard, because nothing has happened yet.
- 21:40
The first one-star reviews arrive
A handful on the App Store and Google Play, all short, all angry. On their own, that is an ordinary evening.
- 23:15
The engine reads them, not just counts them
Sentiment runs on the review text, and the same complaint keeps coming up: the login screen loops after the update.
- 02:30
One theme, both stores
The same issue is clustering across iOS and Android, so it is a release problem rather than a device problem.
- 07:00
Volume crosses the baseline
Negative reviews are running at several times the app's normal overnight rate. That is measured against your own history, not an industry average.
- 07:05
It reaches the Action Center
Ranked with the evidence attached: the reviews, the version, the shared complaint. Product gets a clear bug report, and support gets a drafted reply for the store.
Everything feeding this layer.
Grouped by where your customers actually leave a verdict. Consumer brands live on maps and marketplaces, apps live in the stores, software lives on G2 and Capterra.
App stores
App StoreReviews and star ratings, by app and by country
Google PlayReviews and ratings for your Android apps
Maps & local
Google MapsLocation reviews across every branch or outlet
YelpLocal business reviews and ratings
TripadvisorHotels, restaurants and attractions
Marketplaces
AmazonProduct reviews and ratings on your listings
WalmartProduct reviews on Walmart listings
Software & B2B
G2Software reviews and comparisons
CapterraSoftware reviews and category listings
TrustRadiusLong-form B2B software reviews
Product HuntLaunch reviews and comments
Consumer & employer
TrustpilotCompany reviews across categories
GlassdoorEmployer reviews, because candidates read them too
MouthShutConsumer reviews, strong for Indian brands
The screen your team actually opens.
Illustrative numbers. Your workspace runs on your brand's real data from day one.
Reviews
All sites · last 30 days
Average ratingWeighted across sites
4.1-0.2 MoM
New reviewsLast 30 days
2,318+31%
Top complaint themesOne and two-star reviews
- Login loop after updateRising
- Delivery delaysSteady
- Staff and serviceImproving
From raw signal to something you can act on.
- 01
Collected from where reviews live
App stores, maps, marketplaces and review sites pulled into one feed, each labelled with the site it came from, the rating and the date.
- 02
Read by the same engine
Every review is scored the way your press and social are, so a sentiment trend in reviews can be put next to one from the news and actually compared.
- 03
Measured against your own normal
Each site and each app gets its own baseline, so three one-star reviews on a quiet listing and three hundred on a busy one are read for what they are.
Review Monitoring, in full.
Complaint themes, not just stars
What people are actually unhappy about, clustered across sites, so one issue reads as one issue.
Location by location
For chains and multi-outlet brands, see which branch is slipping before it drags the brand average down.
Ratings against competitors
Your average rating and review volume next to the rivals you track, on the same sites, over the same window.
Spikes that open alerts
A surge in negative reviews feeds the same velocity clock as press and social, measured against your own baseline.
Replies drafted for you
Content Studio drafts a response in the reviewer's language, for your team to check and post from the platform.
The same layer, three different jobs.
Catch a bad release overnight
Store reviews clustered by complaint, so a broken update becomes a bug report by morning instead of a rating drop by Friday.
Keep every outlet in view
Google Maps, Yelp and Tripadvisor by location, so the one branch pulling the average down is obvious.
Own the comparison page
G2, Capterra and TrustRadius tracked against named competitors, so you know what buyers read before they talk to sales.
With and without Brillaince.
Without BrillainceWith Brillaince
Where reviews are readA separate login for every store and siteOne feed across stores, maps, marketplaces and B2B sites
What you seeAn average star ratingThe complaint themes behind the rating
ScoringStars only, not comparable to anything elseSame sentiment engine as press and social
A bad weekNoticed when the average dropsFlagged when negative volume crosses your baseline
The replyWritten from scratch per reviewDrafted in the reviewer's language, ready to check
What this deliberately doesn't do
Every monitoring tool's page is wall-to-wall claims. Here is where the honest line sits.
- We read reviews, we don't post themReplies are drafted in Brillaince and posted by your team from the platform itself. We never publish on your behalf, and we never solicit or pay for reviews.
- Only what the site shows publiclyRemoved, hidden or filtered reviews aren't visible to us or to anyone else outside the platform, so they aren't in the feed.
- Coverage depth varies by site and marketSome sites expose far more history than others, and a few are richer in some countries than elsewhere. We'll show you exactly what we can see for your brand before you sign.
Works with the rest of the platform.
Review Monitoring isn't a standalone tool. It feeds, and is fed by, every other layer Brillaince tracks.
About Review Monitoring.
Which review sites do you cover?
The App Store and Google Play; Google Maps, Yelp and Tripadvisor; Amazon and Walmart; G2, Capterra, TrustRadius and Product Hunt; and Trustpilot, Glassdoor and MouthShut. We set up the ones that matter for your category during onboarding.
Can you track every location of a chain?
Yes. Each outlet or branch is tracked as its own location, so ratings and complaints can be compared across them as well as rolled up to the brand.
Can I reply to reviews from Brillaince?
Brillaince drafts the reply. Your team posts it from the platform, which keeps the response under your account and your control.
Can I compare our ratings with competitors?
Yes. Competitor listings are tracked on the same sites and scored the same way, so the comparison is like for like.
Are reviews included in crisis alerts?
Yes. A surge of negative reviews feeds the same velocity clock as press and social, measured against that site's normal volume for your brand.
See review monitoring on your own brand's data.
A live walkthrough with our team. No slideware.
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